4 ms·

> A manufacturer only gets a certain number of attempts at repairs (usually 3 for new cars) on new vehicles or a limited time frame to fix them before they must

by stef25 3y ago

> A manufacturer only gets a certain number of attempts at repairs (usually 3 for new cars) on new vehicles or a limited time frame to fix them before they must offer a full replacement Wow that would be awesome. Someone I know here in the EU had a leaking sun roof on their Toyota and after so many fixes and replacements that did nothing (and she had to pay for) the dealer basically said "we can't fix it, the parts are made by another company bla bla ...".

alamortsubite 3y ago
Some dealers offer third-party accessories as options on new cars. I had a car whose aftermarket sunroof was installed by the dealer when it was bought by the original owner. Fortunately, mine never leaked, but I'm not sure the US Lemon Laws would have covered it if it had.
- aequitas 3y ago
  When buying in the EU (at least where I'm from) the contract is between the consumer and the seller. So if something is wrong the seller can't shift blame to the manufacturer and have me have to deal with them. How they handle the issue with the manufacturer is their problem. If they can't offer a repair or replacement they need to refund. Manufacturers can offer additional warranty on top of the legally required warranty the seller has to offer which will fall outside of the sellers responsibility.
  - Macha 3y ago
    Companies do sometimes make it difficult in a way I hope more of them get slapped one. The largest electronics retailer in my country will have their front line staff try their hardest to deflect you to the manufacturer warranty, their online return form will make you enter a manufacturer ticket number as a mandatory field, so to actually get that honoured, your best bet is usually to go in store and escalate to a manager. Normally I try to support stores over Amazon in a "use it or lose it" sense but that particular retailer is the exception.
version_five 3y ago
We don't have lemon laws in Canada either, I had a major problem with my brand new truck and the manufacturer and dealer were useless, strung me along and refused to help. I ended up giving up and trading it in and buying something else (obviously another brand), it wasn't worth the fight.
Roark66 3y ago
>Wow that would be awesome. Someone I know here in the EU had a leaking sun roof on their Toyota and after so many fixes and replacements that did nothing (and she had to pay for) the dealer basically said "we can't fix it, the parts are made by another company bla bla I never heard of a US lemon law equivalent for the EU, but the EU has pretty good general consumer protection. It varies somewhat between countries, but here in Poland if you buy a new item, if it breaks, it gets repaired under warranty and then it breaks again (it doesn't have to be the same component) the consumer has a choice of asking for a replacement, lowering of the price, or even withdrawing from the purchase altogether. Most people are not aware of this and are getting strung along by unscrupulous sellers. I myself had a situation like this with an induction hob that broke 6 times during the warranty. They then replaced it for a new one and that too broke a month later. I didn't even call them, I threw the damn thing out and I bought a different brand. It has been 3 years and that one has been working fine. Had I known I can withdraw from the purchase back then I'd definitely do it.
Someone 3y ago
> the dealer basically said "we can't fix it, the parts are made by another company bla bla ...". If that was a new car recently bought from that dealer, that’s their problem. In the EU (for sales to consumers), it’s the seller that’s responsible for delivering a product that’s fit for purpose. This dealer can’t hide behind the manufacturer or its suppliers (https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua...) If the car wasn’t bought there or was older than 2 years, the rules only apply to the repair, not to the entire car. I think that means they would either have to fully repair the roof or give you something that’s at least as good as what you brought in for free (things do get murky there for my understanding of the law) (of course, all that is in theory. In practice, companies will try to avoid having to do that)

by stef25 3y ago

alamortsubite 3y ago

Some dealers offer third-party accessories as options on new cars. I had a car whose aftermarket sunroof was installed by the dealer when it was bought by the original owner. Fortunately, mine never leaked, but I'm not sure the US Lemon Laws would have covered it if it had.

aequitas 3y ago
When buying in the EU (at least where I'm from) the contract is between the consumer and the seller. So if something is wrong the seller can't shift blame to the manufacturer and have me have to deal with them. How they handle the issue with the manufacturer is their problem. If they can't offer a repair or replacement they need to refund. Manufacturers can offer additional warranty on top of the legally required warranty the seller has to offer which will fall outside of the sellers responsibility.
- Macha 3y ago
  Companies do sometimes make it difficult in a way I hope more of them get slapped one. The largest electronics retailer in my country will have their front line staff try their hardest to deflect you to the manufacturer warranty, their online return form will make you enter a manufacturer ticket number as a mandatory field, so to actually get that honoured, your best bet is usually to go in store and escalate to a manager. Normally I try to support stores over Amazon in a "use it or lose it" sense but that particular retailer is the exception.

version_five 3y ago

We don't have lemon laws in Canada either, I had a major problem with my brand new truck and the manufacturer and dealer were useless, strung me along and refused to help. I ended up giving up and trading it in and buying something else (obviously another brand), it wasn't worth the fight.

Roark66 3y ago

>Wow that would be awesome. Someone I know here in the EU had a leaking sun roof on their Toyota and after so many fixes and replacements that did nothing (and she had to pay for) the dealer basically said "we can't fix it, the parts are made by another company bla bla I never heard of a US lemon law equivalent for the EU, but the EU has pretty good general consumer protection. It varies somewhat between countries, but here in Poland if you buy a new item, if it breaks, it gets repaired under warranty and then it breaks again (it doesn't have to be the same component) the consumer has a choice of asking for a replacement, lowering of the price, or even withdrawing from the purchase altogether. Most people are not aware of this and are getting strung along by unscrupulous sellers. I myself had a situation like this with an induction hob that broke 6 times during the warranty. They then replaced it for a new one and that too broke a month later. I didn't even call them, I threw the damn thing out and I bought a different brand. It has been 3 years and that one has been working fine. Had I known I can withdraw from the purchase back then I'd definitely do it.

Someone 3y ago

> the dealer basically said "we can't fix it, the parts are made by another company bla bla ...". If that was a new car recently bought from that dealer, that’s their problem. In the EU (for sales to consumers), it’s the seller that’s responsible for delivering a product that’s fit for purpose. This dealer can’t hide behind the manufacturer or its suppliers (https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm https://europa.eu/youreurope/citizens/consumers/shopping/gua...) If the car wasn’t bought there or was older than 2 years, the rules only apply to the repair, not to the entire car. I think that means they would either have to fully repair the roof or give you something that’s at least as good as what you brought in for free (things do get murky there for my understanding of the law) (of course, all that is in theory. In practice, companies will try to avoid having to do that)