I work for a web dev firm in the infrastructure team. They are trying to apply scrum and agile to us. It is not working. I've been told ot to work on anythin

I work for a web dev firm in the infrastructure team. They are trying to apply scrum and agile to us. It is not working. I've been told ot to work on anything without a ticket. Outages have gone up. It's a disaster.