All ticketing system are wrong, some are useful. I remember 12 years ago, when we were just starting out as a remote company in a world that looked like it had

All ticketing system are wrong, some are useful. I remember 12 years ago, when we were just starting out as a remote company in a world that looked like it had a single digit number of those. We heavily borrowed from Mozilla since most of their process was (maybe still is) out in the open, largely in Bugzilla. Quite impressed they resisted the pressure to move towards something more shiny now that other tools have mostly caught up.