"theoretically" doing a lot of work there. Also: "Lots of small mom and pop places pay exorbitant amounts for things like credit card processing, cash manageme

"theoretically" doing a lot of work there. Also: "Lots of small mom and pop places pay exorbitant amounts for things like credit card processing, cash management and banking, tech, inventory management, etc." is totally unsubstantiated. Like they're too stupid to know what they're doing? We'll have no trouble at all finding stories of old businesses that changed ownership to a soulless group of MBA's, the customers heard about it, complained that it wasn't the same anymore, and quit coming. I doubt you can find many stories going the other direction.