I love chatbots that try solving your problems and redirect to an human if they can’t solve it. That’s a good use of “ai” (but an abuse of the “ai” term). I’m

I love chatbots that try solving your problems and redirect to an human if they can’t solve it. That’s a good use of “ai” (but an abuse of the “ai” term). I’m firmly against pretending your customer support rep is human while an AI is working, or a human with very strict timing constraints is “using” such AI.