Or that customer wanting to cancel spend hours talking to the bot so they finally give up and hopefully forget. Having a simple form to cancel/refund/change/lo

Or that customer wanting to cancel spend hours talking to the bot so they finally give up and hopefully forget. Having a simple form to cancel/refund/change/lost item/sent to wrong address/etc. is easier way to do and handle. But companies do not want that so … chatbot to rescue.