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So is a simple form on a website in most cases. It would also be cheaper for the company and less frustrating for the customer. No one wants this "AI" chatbot b
by manicennui 3y ago
So is a simple form on a website in most cases. It would also be cheaper for the company and less frustrating for the customer. No one wants this "AI" chatbot bullshit except for companies selling "AI".
- tlogan 3y agoOr that customer wanting to cancel spend hours talking to the bot so they finally give up and hopefully forget. Having a simple form to cancel/refund/change/lost item/sent to wrong address/etc. is easier way to do and handle. But companies do not want that so … chatbot to rescue.