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Shimmer is NOT clinical and we do NOT provide licensed medical services. We are most definitely not trying to substitute a real doctor. Full stop. We hope that
by christalwang 3y ago
Shimmer is NOT clinical and we do NOT provide licensed medical services. We are most definitely not trying to substitute a real doctor. Full stop. We hope that is clear in all of our communications and website, and do NOT try to obscure that.
However, we do a lot of work to work with the right experts (which include clinicians, psychiatrists, etc.) to ensure what we do it safe, follows best practice, is science-backed, and is effective. And we definitely want to highlight this work that has been done and the importance of it.
We will update the language to better reflect this immediately.
- ranting-moth 3y ago> Shimmer is NOT clinical and we do NOT provide licensed medical services In which case I personally find the phrase "All of our Shimmer ADHD Coaches are licensed or certified mental health professionals" to be quite deceptive.
- christalwang 3y agoThank you for pinpointing this. I re-read many times, and I agree with you. I've just re-written the whole section with our Lead Coaching Psychologist, Xenia.
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- agentdrtran 3y agoYour website has photos of the doctors for the "care team" and coaches buried under a link. Come on, just be uprfront with people.
- bitwrangler 3y agoplease elaborate on which licenses and certifications they have. Can I confirm those credentials, how will I know if they are industry recognized and respected instead of your own in-house certification.
- christalwang 3y agoNone of them are our own in-house certifications. We haven't designed that yet, however we are considering it. Not meant to replace incoming certifications in the short- or medium-term, but to reward coaches for their learning and work and for common language. Example credentials of our coaches are: ICF, NB-HWC, MSW, PhD, EMCC, PsyD, LCSW, LMFT. Not all coaches have all of those credentials—it'll differ by coach.
- hirvi74 3y ago> Not all coaches have all of those credentials—it'll differ by coach. What decides who gets what coach? Is it a triage based on symptom severity or first-come-first-serve?
- seanthemon 3y agoOr highest paid best coach..
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- christalwang 3y agoThis was an excerpt of a longer message; we did not claim all our coaches are licensed or certified mental health professionals. Original wording: All of our Shimmer ADHD Coaches are licensed or certified mental health professionals* or have extensive experience with ADHD & undergo our Shimmer Coach Training program
- istjohn 3y agoEven the full original wording doesn't align with what you later said: > Overall though, we use PhDs/psychiatrists/master-level coaches to supervise, create protocols, trainings, etc. and use coaches to deliver. (Not AI). Our coaches are either credentialed by ICF (International Coaching Federation) like BetterUp or Ginger or Lyra's coaches, NB-HWC (National Board - Health & Wellness Coaching), or have masters-level psych degree and go through our training. If the licensed or certified mental health professionals aren't actually hands-on with your clients, it's awfully misleading to say that all of your coaches are licensed or certified mental health professionals or blah blah blah. If you were being honest, you'd skip the nonsense about using mental health professionals as coaches and just say that your coaches go through your training program and are supported by mental health professionals--you know, the actual truth.
- vsreed 3y agoJust updated the language in our FAQ for this!
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