In my industry (not tech, but white collar) a ton of companies have downsized their office space to where it's now impossible for everyone to work in the office

In my industry (not tech, but white collar) a ton of companies have downsized their office space to where it's now impossible for everyone to work in the office. And because of that, there will always be remote work in this industry as a whole because it's a valuable perk. Companies that don't offer full or partial remote are at a hiring disadvantage. Remote work is a relatively new market that Zoom accidentally fell into. However, they don't seem to have the leadership to capitalize on that early lead and they'll eventually become irrelevant as other companies build video conferencing as a mere feature of a bigger remote work platform.