Also in the other direction: Been a T-Mobile user for over a decade, and never had technical issues. The store staff are beyond useless. I always get help fro

Also in the other direction: Been a T-Mobile user for over a decade, and never had technical issues. The store staff are beyond useless. I always get help from their phone support personnel - but I almost never need to. It just works. Their online portals are beyond crap. Example: I used to have one prepaid plan and would log in to make payments. Then I switched to another plan and I could no longer log in to manage it - my email address was tied to the prepaid plan I no longer had, and everyone I spoke to said "Our IT folks say they can't do anything and that I should just create a new account with another email address". In order to avoid manually making the monthly (prepaid) payments, I set up automation with them - it would automatically charge my card each month. Except they could never align the date properly - so for about a day every month I could not make calls. They could never fix it - the problem just went away when I switched plans.