A while ago my mother had issues buying a ticket from the much ridiculed state train company ticketing system[0]. The payment went through, but no ticket was is

A while ago my mother had issues buying a ticket from the much ridiculed state train company ticketing system[0]. The payment went through, but no ticket was issued. Eventually she had to go an office of theirs and apply for a refund filling out a paper form because the online one required having a ticket id assigned. I helped her through this, but it was utterly confusing for the both of us. [0] the frontend files are not minified so it's possible to see what a shitshow it is in all its glory - method names which are partly in English and partly not being but one example.