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> So getting rid of 5,000 (out of 70,000) employees will help deliver on customer expectations? I'm a T-Mobile customer via Sprint acquisition. My experience p
by indymike 3y ago
> So getting rid of 5,000 (out of 70,000) employees will help deliver on customer expectations?
I'm a T-Mobile customer via Sprint acquisition. My experience post merger is that they simple view customers as monthly payments that T-Mobile is entitled to, service delivered, or not. They do not back the equipment they sell, they make it nearly impossible to bring your own phone (if you are on a former Sprint contract), and their people have zero discretion to do the right thing. It's a dystopian hellscape.
- onlyrealcuzzo 3y agoThis sounds like AT&T and Verizon, too.
- brewdad 3y agoTrue but T-Mobile's whole spiel is that they are the "uncarrier" completely different than those legacy carriers. Turns out, that might not be true.
- bombcar 3y agoApparently from other comments, they're the uncarrier because they "uncare" about customers, and they don't actually bother delivering service.
- pixelatedindex 3y agoThe uncarrier stopped being a thing as soon as the old CEO, John Legere, left. That was the only time it felt cool. Mike is ruining that legacy, and now has plans that are more expensive than AT&T or Verizon. Only good thing is that their prices are inclusive of taxes and fees.
- yborg 3y agoThe "Uncarrier" spiel died even before the shillmaster Legere left the company. Operationally they've always been a disaster, and then they acquired Sprint, whose super power was operational incompetence.
- candiddevmike 3y agoIt's true for any big business. That's why real competition is necessary (greater than 6 participants, IMO, though there is probably some math formula to calculate ideal market participants).
- onlyrealcuzzo 3y agoIs it really that true for your power company? I'm guessing you don't have more than 7 options.
- 6D794163636F756 3y agoPower companies are regulated as an alternative to competition.
- Gud 3y agoI think this is true as a general principle only for corporations doing B2C. I work for a mega corp and at least my business unit has some pretty good customer support. We work with business customers only. Maybe it helps when your client is purchasing equipment for millions of dollars and the relationships last decades.
- chemmail 3y agoLuckily everyone let the Tmo/Sprint merger go through.
- dehrmann 3y ago> make it nearly impossible to bring your own phone (if you are on a former Sprint contract) I had no issues switching to a new, unlocked iPhone.