4 ms·
The biggest problem is mediocre business people at all these companies for whom digitalization means copy-pasting the order process from an e-commerce site. I
by freetanga 3y ago
The biggest problem is mediocre business people at all these companies for whom digitalization means copy-pasting the order process from an e-commerce site. I want to see a museum, why ask me for 8 different fields of data you won’t use ever?
Taking the example of the transit card, a simple login with the card number (in your hand) and a PIN number (in your head) should suffice to view card status and order a new balance top up (without storing CC numbers). Same as when you do a top up in a 7-11 with cash. Just don’t show any confidential information or hide those under an additional authentication request.
Many mediocre companies and organizations bought the “data is money” mantra and soak up useless information they will never use but make their clients life difficult for it.
I just keep 3 fake personas in Bitwarden and roll with them for these services.
- muststopmyths 3y agoIt is also plausible that since these businesses are unlikely to have their own software development capability, they outsource the job to providers that are experienced at bringing up e-commerce sites and simply apply a project template without much thought.
- rbanffy 3y agoOr, worse, build a marginally competent completely bespoke website on an ancient toolset they are comfortable with and that’s impossible to maintain or integrate with anything that wasn’t part of the original specs.
- Gibbon1 3y agoAlso possible the providers have a side business selling the data their hapless customers are collecting. My take is we're seeing the same sort of abuses and risk that we had with credit reporting agencies. And we need the same sorts of regulation. And those rules need to be onerous enough that most companies will try hard to stay out from under them.