Strongly disagree. I very much so love being tech literate, but it's extremely annoying even if you know technology to just deal with what formerly was an on-s

Strongly disagree. I very much so love being tech literate, but it's extremely annoying even if you know technology to just deal with what formerly was an on-site transaction. While it's good many business have ensured that they can work with their usual customers, sometimes it's extremely frustrating to figure out the actual way to use some services, or there are extremely inconsistent handlings of payment for services that you simply can't know until you're trying to make the transaction. It's not an unusual thought for me to imagine a summer market where some of the vendors take cash only, others only take direct transfers, and even more will only take cards. Online, it's pretty annoying as there is _so_ much spam/scam out there that the major search engines happily return that I would wager even most IT professionals would have an uneasy feeling trying to sort which one is the real site and which are just SEO spammed scams. I don't think it's about the learning curve, it's about the businesses pushing a lot of their costs onto consumers and expecting them to figure it out, and more and more it's blocking people from doing business with these businesses. I'm pretty sure there's a more healthy medium than just forcing your customers to deal with the lack of investment into the UX for their businesses. I always get a paper boarding pass along with my electronic one; it only took me one time almost missing a flight to reach this position, because the gate agent decided my electronic boarding pass was fake as they scanned it too fast across the scanner and it couldn't read it, despite me asking them to please try it again. While I was able to figure this one out, it's only because I got lucky enough that the employee working the desk finally got a break from their other duties during boarding to be able to check my situation. I'm pretty sure if there had been anything else that required this person's attention coming up, I would not have made my flight, despite having valid tickets. Don't blame the individuals here; there are instances when caveat emptor applies, but a lot of ticketing/business is definitely pushing their poor UX problems onto the consumers and just blaming them for not knowing the workflows these businesses use for their operations.