Requiring a smartphone for tickets to anything (instead of a physical ticket) is a high cost to entry for people even if they are perfectly capable of using mod

Requiring a smartphone for tickets to anything (instead of a physical ticket) is a high cost to entry for people even if they are perfectly capable of using modern technology. Your “no phone no appointment” reference ignores the fact that you’ve always been able to make appointments to places in person or even by writing as alternatives. Now, no expensive smartphone and cell plan, no entry. Very, very different. I’ve seen concert venues transition to apps with no alternative.