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Concur. 1. Technically, superb, but administratively, well, I very nearly lost my 1.5 TB of backups because of billing admin issues. I had my account, had upl
by casenmgreen 3y ago
Concur.
1. Technically, superb, but administratively, well, I very nearly lost my 1.5 TB of backups because of billing admin issues. I had my account, had uploaded my data, had the account for some time - year or two - came to change to the bank card. BB introduced some new validation stuff, which rejected my card - I can't remember the details now, something to do with billing addresses. I spoke to Support, got absolutely nowhere, and my account was one or two days from being cancelled due to non-payment - Support at this point I recall were simply not responding, and were letting the account fail - when I put in a random address, not the address of the card, and this was accepted.
2. Currently, BB accept cards only if the country of the bank address matches the country of the billing address. As such, I'm paying UK sales tax, because my FinTech has its corp address in the UK, even though my address is outside of the UK and in a country without sales tax.
I will be moving off BB, once I get a bit of time to research the next best choice. I'm not comfortable with the risk which comes with their administrative processes and support.