You start with a general question (perceived unwieldiness of a system) and then focus on one particular app. I haven't used the gmail app for over two years, bu

You start with a general question (perceived unwieldiness of a system) and then focus on one particular app. I haven't used the gmail app for over two years, but back then it wasn't particularly hard to use. > there are different versions and never works smoothly. Incidentally, that was my experience with iOS in corporate environments (eg. MS Exchange). Android is meant to be customisable and extensible, which necessarily means there are more than one way to do things - those ways manifest as choices which increase complexity.