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It would make perfect sense to me if the "demand" is more of "excitement about the idea" than "desire to make this into a long-term product." I think the actual
by ivraatiems 3y ago
It would make perfect sense to me if the "demand" is more of "excitement about the idea" than "desire to make this into a long-term product." I think the actual introduction of these technologies into our lives is going to be a lot slower and more constrained.
Every business would love to get rid of customer service agents and replace them with AI, for example. But no business wants to take a CS agent with an 85% accuracy/successful call record and replace it with an AI that's at 40-50%, because the liability would just be too high. Those numbers and that situation is made up, but I think it's going to be that way in lots of industries and situations for now. Adoption will lag the technology, as with most things.
- JohnFen 3y ago> But no business wants to take a CS agent with an 85% accuracy/successful call record and replace it with an AI that's at 40-50% I'm not so sure about that. Businesses generally had no problem outsourcing customer service to call centers even though doing that came with a very steep reduction in accuracy and successful resolutions. Those monetary savings are very tempting.