For most people, it's a fool's errand to try to change their feelings about communication channels. Some people strongly prefer voice for casual communication,

For most people, it's a fool's errand to try to change their feelings about communication channels. Some people strongly prefer voice for casual communication, and trying to change those people is like trying to convince a person that painting is better than singing. They're just fundamentally different things: Technically, subjectively, emotionally. Of course this cuts both ways, and that creates conflict.