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KPIs are a tool and like every tool they can be misused by unskilled practitioners. HR KPI — hire 20 engineers: you can hire 20 morons. Sales KPI — close 100k
by flappyeagle 3y ago
KPIs are a tool and like every tool they can be misused by unskilled practitioners.
HR KPI — hire 20 engineers: you can hire 20 morons.
Sales KPI — close 100k of business: you sold the wrong use case and all of those customers churn
Eng KPI — reduce bug frequency: you make reporting bugs too onerous to do
Bad execution isn’t fixed by KPIs, it’s fixed by good execution. Good execution benefits from KPIs.