> KPIs should be used in combination with human intuition And that's where everything goes from wibbly-wobbly to "I've fallen and I can't get up!" What is "hu

> KPIs should be used in combination with human intuition And that's where everything goes from wibbly-wobbly to "I've fallen and I can't get up!" What is "human intuition?" Do we all have it? Do we have the same "it" or is this just something we accuse other people of not having but that we can't quite define, like "common sense?" This statement may as well be "ideally, we should use KPIs with ample hand-waving, for some unnamed value of 'ample.'"