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>You can theoretically avoid it with enough trust I think it ultimately comes down to human values. What's important to the founders and the team? Do they have
by the_snooze 3y ago
>You can theoretically avoid it with enough trust
I think it ultimately comes down to human values. What's important to the founders and the team? Do they have a clear articulation of those values? KPIs are useful if they're grounded in values that the organization absolutely won't compromise on; KPIs should be a means to an end, not the end themselves.
Whether those values are "we want to make the most money" or "we want to make customers happy" or "we want a sustainable lifestyle for our team," KPIs will only help you pursue them, not define or prioritize them.