I'll bang my old drum once again: There's nothing wrong with KPIs, the problem is with the organisation that introduces KPIs. Companies that are doing well and

I'll bang my old drum once again: There's nothing wrong with KPIs, the problem is with the organisation that introduces KPIs. Companies that are doing well and succeeding rarely bring in KPIs, because they don't need them, they already have a system that works. It does sometimes happen when some ambitious young fellow decides he wants to be a manager or be known for IMPROVING PROCESSES! But really, mostly KPIs are introduced because the business side of the organisation isn't happy with what the engineering side of the organisation produces, so they start to try and come up with ways to measure engineering's failure. It's manifestation of a struggle between two parts of the business.