First, ask them Second, get a few (not too many) to do in-person usability testing - yes, it is almost 100% artificial (I did that with IBM a few times in coll

First, ask them Second, get a few (not too many) to do in-person usability testing - yes, it is almost 100% artificial (I did that with IBM a few times in college), but it is better than nothing (but only if you use a few people) Third, collect usage analytics (after users opt-in) to collect issues, most-clicked buttons, etc