> Therefore, if you are unhappy with a measure, it means solely that it doesn't capture all of your preferences properly. Which is a technical problem rather th

> Therefore, if you are unhappy with a measure, it means solely that it doesn't capture all of your preferences properly. Which is a technical problem rather than a philosophical one. Here, you're assuming that the space of possibilities is an ordered set. But it's probably not, so your “technical problem” is in fact a mathematical impossibility. With KPIs, you push people to maximize a very-straightforward-but-fundamentally-flawed metric, instead of relying on their own judgment. Or when not trusting your employees end up having them behave like brainless bots.