Not if they don’t believe that customers will be able to tell the difference between stringing along and honestly trying. The problem is hard. It can’t be det

Not if they don’t believe that customers will be able to tell the difference between stringing along and honestly trying. The problem is hard. It can’t be deterministically solved. Any likely statistical improvement is unprovable in a marketing sense (a competitor that is as good as possible at finding matches cannot prove it to the market that they are actually better at finding matches than a method that strings people along). Your points are only true if there isn’t an information asymmetry, but there is. I don’t think they are necessarily stringing people along on purpose, but they don’t have incentives to tell people they can’t help them, and they don’t have incentives to improve the product for those who aren’t successful. Those who are successful are probably going to be successful regardless of the platform they are using, and those who are unsuccessful aren’t going to be successful anywhere. And fixing that (rather than just milking money from the unsuccessful) isn’t really worth anything to them.