> The moral of the story is to make sure you understand both what your customers are asking for and why your customers are asking for it. One reason engineers

> The moral of the story is to make sure you understand both what your customers are asking for and why your customers are asking for it. One reason engineers enjoy questioning the premise of a difficult feature is to avoid the work entirely. The problem with this is not that engineers are lazy its that the success metrics after the goal posts are moved can be futzed in a way that ultimately is detrimental to users. Did Apple really improve boot times and OS instabilities to a complete resolution or did an aspiring PM or Lead achieve the bare minimum of the goal to claim victory internally?