That is a bizarre misrepresentation of what they were saying. They're just surprised that people are making themselves a generic person instead of using some of

That is a bizarre misrepresentation of what they were saying. They're just surprised that people are making themselves a generic person instead of using some of the options that add more fantasy elements to the character. Though I'm not sure why that's surprising to them. If you look at WoW for example, the distribution of race selection was always heavily biased towards human (followed by the next closest to looking human, the various elves). I guess most people are looking to make their character a self-insert. I find that boring in a fantasy setting, but I'm not going to say people can't do as they please with their characters.