I applied for a visa to Ghana last year. They had a broken website. When I asked tech support what the issue was they invented a reason of "you applied too far

I applied for a visa to Ghana last year. They had a broken website. When I asked tech support what the issue was they invented a reason of "you applied too far in advance" which wasn't true. The level to which they just didn't give a damn was palpable. I can't remember exactly what the issue was - something like a button or a drop down not working - but I managed to work around it in the end but it was very stressful. I had a whole bunch of flights, other visas, etc. hinging on this stupid broken website. It's a whole different world to when I travel to Europe/US/Asia but it's not all that different to how my spouse experiences traveling (with an unfortunate passport). The websites in the west tend to work a bit better but they do all sorts of things like require a visa appointment at a visa center, throttle the number of slots, make you come two weeks from now on Tuesday at 11:24am exactly and then keep you waiting until 5pm to talk to somebody who doesn't even understand the rules of the visa you're applying for.