the users are not the target group for enterprise software. expenses is a great example, it needs to accomodate so many different regulations, compliance issue

the users are not the target group for enterprise software. expenses is a great example, it needs to accomodate so many different regulations, compliance issues, legacy compatibility needs within an implementation, that it can't be more than a generic shell in vanilla SAP. so you need consultants to set it up in the first place. what do they do? ask the client's project team to tell what they want...and this is why all enterprise software implementations produce shit outcomes. non-software people having a direct say on UI/UX. sort of like homer simpson designing that car.