4 ms·

Accounts Payable implements as much friction as they can to avoid paying money. They think this is their job. I see many companies treating their customers lik

Accounts Payable implements as much friction as they can to avoid paying money. They think this is their job. I see many companies treating their customers like criminals or slaves; many more than used to pull that stuff. It's only going to get worse.

zo1 3y ago
It's because of commodity-ification of debt. Like a conversion-funnel, they turned it from a human function into an assembly line that eventually leads to your non-payment being sold to a debt collection agency. They assume you won't pay. So many times I've looked at a reminder email, put it aside because it pisses me off. Yes I have the money to pay, yes its like 2mins to do in my banking app, yes I will settle it, but No I won't do it now that you effing emailed me about it. I'll do it on my own time...and then I forget till the next annoying reminder email that pisses me off even more. Some days I wonder if some of this stuff is normal or if it's just me. I'd love to just have an assistant to offload this mental drain to either way.
- rm445 3y ago
  Bad debts sell for pennies on the dollar, no-one is incentivised to get you not to pay. On the psychological side, I know what you mean but you do seem to be taking things a bit personally. Yes, businesses are big and impersonal and automated, because society is big and impersonal and we have access to a huge range of services, we can't change much based on how pissed off we are. AI assistants to make life easier for us must only be a year or two away.