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If I'm correctly reading the comment you're replying to, it was against the law for WD to void the warranty. So, the warranty was not void.
by everfree 3y ago
If I'm correctly reading the comment you're replying to, it was against the law for WD to void the warranty. So, the warranty was not void.
- px43 3y agoIt appears that their legal council would disagree. Treating call center workers poorly is not an acceptable response IMO.
- lcnPylGDnU4H9OF 3y ago> I quoted the FCC's Magnuson-Moss Warranty Act to them and outlined how it is illegal to void a warranty based solely on the removal of a sticker. > They stopped answering my emails/tickets. It reads to me that the communication happened in an asynchronous channel. This doesn’t appear to have anything to do with a call center employee having a bad call experience. To engage with your prior comment: sending such a claim in an email seems like a plausible way to get a company to at least think more about their practices. To your point, it would likely take a successful lawsuit to change their lawyers’ minds on this.