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Similar story with an $800 Asus monitor. The power supply blew inside warranty, I shipped it back in the original packaging, and they flaked on the warranty bec

Similar story with an $800 Asus monitor. The power supply blew inside warranty, I shipped it back in the original packaging, and they flaked on the warranty because the panel was cracked. Almost certainly on their side. They strong-armed the matter, but my proof pictures were a bit fuzzy so I didn't feel like I had a small claims case or anything. They won. Ugh. Similar story with a $300 Fitbit. The battery died inside warranty (shorted capacitor) and they flaked. I bought off Amazon, but I guess you have to watch closely which store because only some of them come with a "manufacturer's warranty." Really? They can mention a manufacturer's warranty in advertising and then just drop it in fine print somewhere? Ugh. Warranties are trash in the US.

j-bos 3y ago
Amex buyer protection is great for these situations.
- seanp2k2 3y ago
  The solution to this that I’ve seen many businesses taking now is to refuse Amex.
  - j-bos 3y ago
    I've seen that since being a kid. In my experience, businesses that refuse Amex are either great enough to be comfortable rejecting customers and mostly good faith, or mediocre to bad and not worth patronizing.
salad-tycoon 3y ago
Happens a lot with Amazon. They’ve been making it harder to find 1st party shipped and sold for sometime now. received a nice set of knives for wedding that instantly rusted, I then discovered all the things on my list were sold from sketchy third party, I then proceeded to free return many many pounds of kitchenware, cast iron, etc because ain’t nobody got time for counterfeit nonsense. This was a handful of years ago and it’s only gotten worse. There’s a lot more shady things going on with mismatched skus and reviews. What you see is often not what you get. Amazon is gutter level now.
seanp2k2 3y ago
The companies figured out that if they all suck, you’ll have no choice but to accept the suck. This is what happens when we have no real consumer protections and why stuff like USB-C iPhones and replaceable batteries and banning some bad ingredients in food come from the EU.

j-bos 3y ago

Amex buyer protection is great for these situations.

seanp2k2 3y ago
The solution to this that I’ve seen many businesses taking now is to refuse Amex.
- j-bos 3y ago
  I've seen that since being a kid. In my experience, businesses that refuse Amex are either great enough to be comfortable rejecting customers and mostly good faith, or mediocre to bad and not worth patronizing.

salad-tycoon 3y ago

Happens a lot with Amazon. They’ve been making it harder to find 1st party shipped and sold for sometime now. received a nice set of knives for wedding that instantly rusted, I then discovered all the things on my list were sold from sketchy third party, I then proceeded to free return many many pounds of kitchenware, cast iron, etc because ain’t nobody got time for counterfeit nonsense. This was a handful of years ago and it’s only gotten worse. There’s a lot more shady things going on with mismatched skus and reviews. What you see is often not what you get. Amazon is gutter level now.

seanp2k2 3y ago

The companies figured out that if they all suck, you’ll have no choice but to accept the suck. This is what happens when we have no real consumer protections and why stuff like USB-C iPhones and replaceable batteries and banning some bad ingredients in food come from the EU.