Tesla, like many pioneers, began with a laser focus on product superiority and disruptive customer service. But as it grew, its focus seems to have shifted pred

Tesla, like many pioneers, began with a laser focus on product superiority and disruptive customer service. But as it grew, its focus seems to have shifted predominantly to scale, efficiency, and margins. Don't get me wrong; scaling is essential. But the danger lies in when companies forget what made them loved in the first place. The on-the-fly service appointments and tech-forward ownership experience is what differentiated Tesla, much more than just their battery technology. At the end of the day, it's a classic lesson in not forgetting your roots. A company can have the most cutting-edge technology, but if it can't maintain the human side of business, its reputation will eventually erode. Elon's always been about "first principles thinking," but sometimes, the first principles of business are just good old fashioned customer service, something a lot of tech companies just don't Believe in with this fixation on relentless optimization of everything