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I'm one of the Tesla early adopters: 2013 Model S P85 and still driving it. These days, I go out of my way to tell people: DO NOT BUY TESLA. In the early days

I'm one of the Tesla early adopters: 2013 Model S P85 and still driving it. These days, I go out of my way to tell people: DO NOT BUY TESLA. In the early days, service was wonderful. Over the years it steadily eroded. Now it's the worst customer experience I am forced to go through. Far worse than Comcast, various airlines, cell providers, county permits, etc. The only reason I still have this car is my desire to a) not be wasteful and b) find a non-Tesla 3 row electric SUV. This story is outrageous, but not at all surprising. The rudeness and disorganized nature of Telsa is deep in the company DNA. I have experienced it many times in recent years. Most recently, I arrived to pick up my car (after $4k of service!) at 8am, when their website said they opened. About 20 employees were there, playing corn hole and talking in a group. A dozen people walked by me with a cockeyed look and when I finally asked if I could be helped, they said: "oh we don't open until 8:30am, we hold daily team meetings at 8am now". I told them their website said otherwise and they should update it... I got a literal shrug. I just checked: the website still says they open at 8am. So even my polite attempt at helping them fix their website error went ignored. I can't even with this company.

demondemidi 3y ago
I worked with a guy who was a super early adopter. I seem to recall him saying something like: his car notified him that it needed a repair on his phone and then a technician showed up in the parking lot and fixed it while he was at work, after he ok'd it. This was 2013 I think. I take it technicians don't just show up and do this anymore?
- Lightbody 3y ago
  Yes. They would meet you at your home or work and work on it there or leave you with a nice loaner if they needed to take it. I haven't been offered a Tesla loaner in years when I take it into service. I don't even ask anymore. They also don't wash your car. After spending $4k on service and waiting for 30 minutes for them to "open", I was told to go out into the side parking lot to find my car (using the location feature in the app), which led me to the car being parked underneath a tree, collecting sap. I also then had to come back in because they still had my key. It's a shit show.
- Swenrekcah 3y ago
  To be fair to Tesla that kind of service is only possible for high end vehicles like the S and X models. The 3 and Y are way to cheap to sustain such a high level of service. However that doesn’t excuse this theft or other examples of truly bad service from this thread.
  - Lightbody 3y ago
    Totally. But they aren't even close to the level of service I get on my other car (Honda).
  - thebruce87m 3y ago
    My Y needed new trims fitted. I left it parked in an accessible area at home and went to work. The technician arrived, accessed the car and did the replacement. This is in Scotland.
    - frumper 3y ago
      My model Y and friends model 3 both have had service techs sent to our homes, in US. Definitely not just for S/X
- moepstar 3y ago
  They still do if you submit a support request / ticket that is deemed to be fixable outside their service centers - and they also do it for Model 3s, unlike another poster claimed. Source: owner of a Model 3 SR+ 2023 MiC
ndesaulniers 3y ago
Worst than Comcast? No. Say it isn't so. You have to put in serious effort to be worse than Comcast.
- Lightbody 3y ago
  They do! It's quite impressive how hard they work at it. See my car wash story I just shared in another comment.
convivialdingo 3y ago
Opposite experience for me. So far my 2016 Tesla has been the best car-owning experience I’ve ever had. Last week had to fix the instrument clusters, door handle, and a couple of recall issues. My 100k warranty ends in 400 miles - so needed to get it done. This was my first time in the shop. Got a loaner for 4 days, problems all fixed, no cost. They communicated everything going on. Really fantastic- I feel like a valued customer. Only thing I’d suggest is they wash and vacuum - but that’s just a nice-to-have really.

demondemidi 3y ago

I worked with a guy who was a super early adopter. I seem to recall him saying something like: his car notified him that it needed a repair on his phone and then a technician showed up in the parking lot and fixed it while he was at work, after he ok'd it. This was 2013 I think. I take it technicians don't just show up and do this anymore?

Lightbody 3y ago
Yes. They would meet you at your home or work and work on it there or leave you with a nice loaner if they needed to take it. I haven't been offered a Tesla loaner in years when I take it into service. I don't even ask anymore. They also don't wash your car. After spending $4k on service and waiting for 30 minutes for them to "open", I was told to go out into the side parking lot to find my car (using the location feature in the app), which led me to the car being parked underneath a tree, collecting sap. I also then had to come back in because they still had my key. It's a shit show.
Swenrekcah 3y ago
To be fair to Tesla that kind of service is only possible for high end vehicles like the S and X models. The 3 and Y are way to cheap to sustain such a high level of service. However that doesn’t excuse this theft or other examples of truly bad service from this thread.
- Lightbody 3y ago
  Totally. But they aren't even close to the level of service I get on my other car (Honda).
- thebruce87m 3y ago
  My Y needed new trims fitted. I left it parked in an accessible area at home and went to work. The technician arrived, accessed the car and did the replacement. This is in Scotland.
  - frumper 3y ago
    My model Y and friends model 3 both have had service techs sent to our homes, in US. Definitely not just for S/X
moepstar 3y ago
They still do if you submit a support request / ticket that is deemed to be fixable outside their service centers - and they also do it for Model 3s, unlike another poster claimed. Source: owner of a Model 3 SR+ 2023 MiC

ndesaulniers 3y ago

Worst than Comcast? No. Say it isn't so. You have to put in serious effort to be worse than Comcast.

Lightbody 3y ago
They do! It's quite impressive how hard they work at it. See my car wash story I just shared in another comment.

convivialdingo 3y ago

Opposite experience for me. So far my 2016 Tesla has been the best car-owning experience I’ve ever had. Last week had to fix the instrument clusters, door handle, and a couple of recall issues. My 100k warranty ends in 400 miles - so needed to get it done. This was my first time in the shop. Got a loaner for 4 days, problems all fixed, no cost. They communicated everything going on. Really fantastic- I feel like a valued customer. Only thing I’d suggest is they wash and vacuum - but that’s just a nice-to-have really.