2 ms·
No apology. No restitution. My father emailed them back saying he was glad the issue was resolved but was disappointed that there was no restitution offered,
by not_your_vase 3y ago
No apology. No restitution.
My father emailed them back saying he was glad the issue was resolved but was disappointed that there was no restitution offered, not even an apology.
They then emailed back the equivalent of saying “well we did try to contact you about this.”
Just yesterday there was a bit rant-y thread about people suck at their job horribly. This is such a perfect example. They mess it up badly, and suddenly somehow it's the customer's fault.
- dingnuts 3y agothey didn't apologize because they're incredibly in the wrong legally and if they apologize they'll have admitted it OP is going to have a field day in court, I hope
- sowbug 3y agoCrazy thought: if they'd apologized, maybe they wouldn't end up in court.
- Tempest1981 3y agoThey also could empathize, without admitting guilt.