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Anybody else remember when they has small NAS devices with critical flaws that were actively being exploited and WD didn’t patch them because the devices were t

Anybody else remember when they has small NAS devices with critical flaws that were actively being exploited and WD didn’t patch them because the devices were too old? Don’t buy anything but physical hdd from WD.

inversetelecine 3y ago
Even their physical hdds you have to be careful. I haven’t kept up with their SSDs but last I remember they are still competitive/good there.
- treprinum 3y ago
  My x299 board refused to boot from a 2TB WD SSD drive with a single memory chip (forgot which color it was)... No issues with Crucial, Samsung nor Intel.
twothamendment 3y ago
My parents still have one. I had to tell them how to unplug the Internet from their router so they could power it up and get their photos off. Who sells a product that at purchase time brags about it lasting a long time, but then when it needs support it is too old?
- justinclift 3y ago
  Intel does (or at least did) do this too, by not providing cpu microcode updates for some cpu models. "Only a small percentage of people use those..." Thus our "Not a single damn thing from Intel" policy for the last few years. FUCK that crowd. :( Never, ever again.
  - jimmaswell 3y ago
    Does AMD do better on that?
    - justinclift 3y ago
      So far it seems to be "yes". At least, none of the AMD gear we're using has had this happen. Hopefully AMD doesn't go down that same dark path.
      - Tijdreiziger 3y ago
        Pretty interested about this since I want to upgrade my hardware soon, do you have any sources (for both brands)?
mastercheif 3y ago
> Don’t buy anything but physical hdd from WD. Don't buy anything from WD. I RMA'd a failed SSD to to them under their "advanced replacement program". They put a hold for the value of a new SSD on your card and ship it to you before you ship them the dead drive. When they received the dead drive, the claimed that they would be unable to service it under warranty because the sticker had been removed. I quoted the FCC's Magnuson-Moss Warranty Act to them and outlined how it is illegal to void a warranty based solely on the removal of a sticker. They stopped answering my emails/tickets. Charge went through on my CC for replacement drive + $25 advanced RMA fee + shipping. I sent Apple Card CS team a transcript of my interactions with WD, they filled a chargeback for everything.
- pixl97 3y ago
  Uh yea, probably should be sent to the state attorney for that bullshit.
- SomeoneFromCA 3y ago
  Their CMR 5400 WD Reds are the best drives nowadays quiet and fast.
  - ta988 3y ago
    If you don't need any kind of support maybe.
- jjoonathan 3y ago
  Similar story with an $800 Asus monitor. The power supply blew inside warranty, I shipped it back in the original packaging, and they flaked on the warranty because the panel was cracked. Almost certainly on their side. They strong-armed the matter, but my proof pictures were a bit fuzzy so I didn't feel like I had a small claims case or anything. They won. Ugh. Similar story with a $300 Fitbit. The battery died inside warranty (shorted capacitor) and they flaked. I bought off Amazon, but I guess you have to watch closely which store because only some of them come with a "manufacturer's warranty." Really? They can mention a manufacturer's warranty in advertising and then just drop it in fine print somewhere? Ugh. Warranties are trash in the US.
splix 3y ago
I wrote about my experience with broken SSDs before. I had that one from SunDisk, and when it broke, I contacted support. Without much difficulty, I received a replacement, which works fine. I also had the same problem with a Samsung SSD, but I wasn't able to get any meaningful response from them at all. So the lesson is not about the broken drives, as all of them could be broken. It's about who is actually willing to fix the inconvenience for you. SunDisk/WD will do it, and you'll have a working drive. Samsung, on the other hand, will do nothing in this case.
maverwa 3y ago
It may be due to some bad luck and selection bias, but I‘d recommend against physical HDD from WD, too. As far as I can remember, the only physical drives I owned that died where WD drives. Granted, they where WD Green, an especially cursed series, but I‘ve not bought another WD product since.
- Tijdreiziger 3y ago
  I haven’t had any such problems across various WD drives. They have marketing shenanigans (what with the Red/Red Plus thing) but the drives themselves seem to be solid in my experience (haven’t tried any of their SSDs though). I feel like back in the day, it was actually Seagate who had the bad reputation, but when recently looking at the Backblaze stats, it seemed that all three remaining brands (WD, Seagate and Toshiba) are solid.
  - philsnow 3y ago
    It depends how far back your "back in the day" is.. for me, the meme bad hard drive manufacturer was IBM with their Deathstar^W Deskstar drives https://en.wikipedia.org/wiki/Deskstar#IBM_Deskstar_75GXP_failures https://en.wikipedia.org/wiki/Deskstar#IBM_Deskstar_75GXP_fa...
hedora 3y ago
I’d love to see a consumer / environmental protection law that says you need to provide functionality-preserving security updates to a product for as long as it works, or pay the current owner retail + 10% interest to buy it back. I have a sphero bb-8, and two 2017 or newer cars that no longer function as purchased due to software updates. I’d like my $125,000 in cash please.

inversetelecine 3y ago

Even their physical hdds you have to be careful. I haven’t kept up with their SSDs but last I remember they are still competitive/good there.

treprinum 3y ago
My x299 board refused to boot from a 2TB WD SSD drive with a single memory chip (forgot which color it was)... No issues with Crucial, Samsung nor Intel.

twothamendment 3y ago

My parents still have one. I had to tell them how to unplug the Internet from their router so they could power it up and get their photos off. Who sells a product that at purchase time brags about it lasting a long time, but then when it needs support it is too old?

justinclift 3y ago
Intel does (or at least did) do this too, by not providing cpu microcode updates for some cpu models. "Only a small percentage of people use those..." Thus our "Not a single damn thing from Intel" policy for the last few years. FUCK that crowd. :( Never, ever again.
- jimmaswell 3y ago
  Does AMD do better on that?
  - justinclift 3y ago
    So far it seems to be "yes". At least, none of the AMD gear we're using has had this happen. Hopefully AMD doesn't go down that same dark path.
    - Tijdreiziger 3y ago
      Pretty interested about this since I want to upgrade my hardware soon, do you have any sources (for both brands)?

mastercheif 3y ago

> Don’t buy anything but physical hdd from WD. Don't buy anything from WD. I RMA'd a failed SSD to to them under their "advanced replacement program". They put a hold for the value of a new SSD on your card and ship it to you before you ship them the dead drive. When they received the dead drive, the claimed that they would be unable to service it under warranty because the sticker had been removed. I quoted the FCC's Magnuson-Moss Warranty Act to them and outlined how it is illegal to void a warranty based solely on the removal of a sticker. They stopped answering my emails/tickets. Charge went through on my CC for replacement drive + $25 advanced RMA fee + shipping. I sent Apple Card CS team a transcript of my interactions with WD, they filled a chargeback for everything.

pixl97 3y ago
Uh yea, probably should be sent to the state attorney for that bullshit.
SomeoneFromCA 3y ago
Their CMR 5400 WD Reds are the best drives nowadays quiet and fast.
- ta988 3y ago
  If you don't need any kind of support maybe.
jjoonathan 3y ago
Similar story with an $800 Asus monitor. The power supply blew inside warranty, I shipped it back in the original packaging, and they flaked on the warranty because the panel was cracked. Almost certainly on their side. They strong-armed the matter, but my proof pictures were a bit fuzzy so I didn't feel like I had a small claims case or anything. They won. Ugh. Similar story with a $300 Fitbit. The battery died inside warranty (shorted capacitor) and they flaked. I bought off Amazon, but I guess you have to watch closely which store because only some of them come with a "manufacturer's warranty." Really? They can mention a manufacturer's warranty in advertising and then just drop it in fine print somewhere? Ugh. Warranties are trash in the US.

splix 3y ago

I wrote about my experience with broken SSDs before. I had that one from SunDisk, and when it broke, I contacted support. Without much difficulty, I received a replacement, which works fine. I also had the same problem with a Samsung SSD, but I wasn't able to get any meaningful response from them at all. So the lesson is not about the broken drives, as all of them could be broken. It's about who is actually willing to fix the inconvenience for you. SunDisk/WD will do it, and you'll have a working drive. Samsung, on the other hand, will do nothing in this case.

maverwa 3y ago

It may be due to some bad luck and selection bias, but I‘d recommend against physical HDD from WD, too. As far as I can remember, the only physical drives I owned that died where WD drives. Granted, they where WD Green, an especially cursed series, but I‘ve not bought another WD product since.

Tijdreiziger 3y ago
I haven’t had any such problems across various WD drives. They have marketing shenanigans (what with the Red/Red Plus thing) but the drives themselves seem to be solid in my experience (haven’t tried any of their SSDs though). I feel like back in the day, it was actually Seagate who had the bad reputation, but when recently looking at the Backblaze stats, it seemed that all three remaining brands (WD, Seagate and Toshiba) are solid.
- philsnow 3y ago
  It depends how far back your "back in the day" is.. for me, the meme bad hard drive manufacturer was IBM with their Deathstar^W Deskstar drives https://en.wikipedia.org/wiki/Deskstar#IBM_Deskstar_75GXP_failures https://en.wikipedia.org/wiki/Deskstar#IBM_Deskstar_75GXP_fa...

hedora 3y ago

I’d love to see a consumer / environmental protection law that says you need to provide functionality-preserving security updates to a product for as long as it works, or pay the current owner retail + 10% interest to buy it back. I have a sphero bb-8, and two 2017 or newer cars that no longer function as purchased due to software updates. I’d like my $125,000 in cash please.