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Frequently, no. Most companies with 20 servers aren't going to turn into 2000 server companies. A lot of companies with 20 servers are very immature, needy and
by dataminded 3y ago
Frequently, no. Most companies with 20 servers aren't going to turn into 2000 server companies. A lot of companies with 20 servers are very immature, needy and demanding. It isn't worth the effort to continue support for non-customers that don't pay today and won't pay tomorrow.
- throwawayapples 3y ago> Most companies with 20 servers aren't going to turn into 2000 server companies. But companies with 20 servers might actually turn into 2000 server companies once they close their seed round or series A, and you risk throwing out those lottery tickets. It might follow a power-law distribution like with venture capital in general - one blow-out success to cover the ten lesser investments.
- dataminded 3y agoBut it is unlikely and is often VERY expensive to support. Small companies are often immature and unsophisticated. They will drown customer service, bad mouth your tech due to their poor implementations and distract you from serving enterprise customers. This is why many enterprise solutions have zero small business offering, the businesses are very different. If you are huge and able to run an SMB play or if you can attach to an accelerator and do this for qualified leads, sure.
- quickthrower2 3y agoExcept they might be playing the thrift game then move to AWS or whatever when they get funding.
- rozenmd 3y agoIndeed. I recently hid the free tier on OnlineOrNot's marketing website as an experiment, since then my sign-up rate has decreased, but those signing up are more likely to use a business email, and actually start monitoring their APIs and create a status page. Having a free tier has been great for word of mouth, but the quality of "customer" it brings is so low on average that I'm wondering if its worth it.