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I've had to replace the BIOS twice in the 3 years I've owned my Dell XPS 15 (2018 model). Both cases were spontaneous failures that completely disrupted my work

I've had to replace the BIOS twice in the 3 years I've owned my Dell XPS 15 (2018 model). Both cases were spontaneous failures that completely disrupted my workloads and customer support told me it's something that "just happens". Service technicians came quickly but I'd rather not need them to come in the first place. First year warranty is usually included in the product, so of course the replacement was free. I'd suggest renewing the warranties until EoL of your laptop as these service trips will likely become a bi-annual fixture.

deaddodo 3y ago
> First year warranty is usually included in the product Warranties don't usually cover damage on the part of the user/negligence. > I'd suggest renewing the warranties until EoL of your laptop as these service trips will likely become a bi-annual fixture. I've had it for about 2.5 years and haven't had any other issues (beyond Dell's idiotic choice to only support Modern Standby S-states).