> Compose yourself. Firing off a reply while you are in fight-or-flight mode reliably* leads to unintentional escalations.* Oh, that's a pretty great insight!

> Compose yourself. Firing off a reply while you are in fight-or-flight mode reliably* leads to unintentional escalations.* Oh, that's a pretty great insight! Or maybe not an insight, but it's putting clear words on a pretty important concept.