2 ms·
That's the complete opposite of my experience. I bought an XPS 15 (it supported Linux well) and broke the screen (my own fault) about 8mos into owning it. Spoke
by deaddodo 3y ago
That's the complete opposite of my experience. I bought an XPS 15 (it supported Linux well) and broke the screen (my own fault) about 8mos into owning it. Spoke to support and they sent a technician over two days later. They replaced the screen, tested it and were on there way 40mins later, all for free.
- ssnistfajen 3y agoI've had to replace the BIOS twice in the 3 years I've owned my Dell XPS 15 (2018 model). Both cases were spontaneous failures that completely disrupted my workloads and customer support told me it's something that "just happens". Service technicians came quickly but I'd rather not need them to come in the first place. First year warranty is usually included in the product, so of course the replacement was free. I'd suggest renewing the warranties until EoL of your laptop as these service trips will likely become a bi-annual fixture.
- deaddodo 3y ago> First year warranty is usually included in the product Warranties don't usually cover damage on the part of the user/negligence. > I'd suggest renewing the warranties until EoL of your laptop as these service trips will likely become a bi-annual fixture. I've had it for about 2.5 years and haven't had any other issues (beyond Dell's idiotic choice to only support Modern Standby S-states).