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No, it doesn't. Email is a great feedback medium. "If you want to continue with the subscription, reply with the word YES on a line by itself. You can put comm
by dsr_ 3y ago
No, it doesn't. Email is a great feedback medium.
"If you want to continue with the subscription, reply with the word YES on a line by itself. You can put comments on other lines and we will read them."
do-not-reply@marketing.com is one of the stupid innovations by people who can't automate their email. Transactional email gets handled by robots and fed into a ticketing system when it goes awry.
Treat your customers like customers, not consumers.
- corporage 3y ago[flagged]
- JimDabell 3y agoTransactional emails are things like reset password emails. You’re really going to build your reset password functionality by having people email their new password to you?
- yakshaving_jgt 3y agoWhy would transactional mail come from do-not-reply@marketing.com? Transactional mail is not marketing mail. It’s not a good look to declare things as stupid when you aren’t sure what the discussion is about.
- thiht 3y agoNow you need to deal with « yes », « Yes », « YES. », HTML wrapping, user signatures, dangling spaces, etc. I’ve worked with a system that let users order domain names by email and it was a nightmare to maintain. Don’t EVER build a system that relies on reading and parsing emails sent by users, it WILL fail horribly.
- memefrog 3y ago> Now you need to deal with « yes », « Yes », « YES. », HTML wrapping, user signatures, dangling spaces, etc. Oh no, you need to find a line of text in a string that contains the word 'YES'. How incredibly difficult. Are you even a programmer? This is entirely trivial.
- thiht 3y agoMy point is you have to trust a user to input some raw text somewhat reliably. Have you dealt with users at scale? Whenever you provide a raw field in a form, the values are pathetic, tons of users can’t input things correct Maybe they’ll write « yeah » or « YE » or « oui », because that’s what users do
- memefrog 3y agoIf the user can't follow basic instructions then they'll have to try again. Those users absolutely can write 'YES'. They're perfectly capable of doing so. They don't do so because they're lazy. We all know people that simply refuse to read any kind of instruction on a computer screen. They will skip past any and all prompts. Guess what? That's their problem, not yours. Stop enabling laziness!
- reichstein 3y agoSome businesses like to retain users, and not alienate them using obscure, hard-to use-user interfaces, and blaming the user when they get it wrong. If you can't create a way to say "yes", which is at least as easy to use as checking a checkbox and clicking a button, why should I assume you're capable of, well, much of anything. It's not that it looks unprofessional. It looks either incompetent, or deliberately obtuse. In either case, I'll take my business elsewhere.
- memefrog 3y agoIf you can't reply to an email with 'YES' then you certainly aren't smart enough to have a good enough job to pay any reasonable amount of money.
- vntok 3y ago> Oh no, you need to find a line of text in a string that contains the word 'YES'. How incredibly difficult. Are you even a programmer? This is entirely trivial. "Yes alright renew my subscription, just make it start in two weeks this time" Your "solution" fails immediately here, because it gives people a false idea that they are in a dialogue with you whereas they are actually just expected to reply in a binary way. Finding "a line of text in a string that contains the word 'YES'" is indeed trivial, however if that's all you can think of you should not be employed in any position of responsibility as it demonstrates a profound lack of judgement, understanding of how real people behave, and general business acumen.