3 ms·
It’s all about the tier of support. At work we bought 20k laptops and screwed up the support spec. So we ended up with some garbage tier support that wouldn’t f
by Spooky23 3y ago
It’s all about the tier of support. At work we bought 20k laptops and screwed up the support spec. So we ended up with some garbage tier support that wouldn’t fix issues caused by Dell docks. You have to have “ProSupport”
We also have a region where they have a 2 hour support SLA with part in hand. They will literally put your computer down to fix ours to avoid whatever punishment that gets meted out.
Back in the day a guy was collocated.
- walterbell 3y agoProSupport is amazing, especially on Dell hardware on eBay which still has extended coverage remaining that can be transferred. Immediate phone connection to knowledgeable and helpful technicians.
- axus 3y agoInternational warranty transfer has been Dell's killer feature for me.