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Arrogant staff. Subpar api and experience compared to Stripe, only advantage was a better rate but Stripe made a better offer and my 3 customers using them was

• karim79 3y ago
  I tried to apply for Adyen's service in early 2021, we already had an existing (and working) payment system set up, and had heard good things about them. 1. They asked for a detailed walkthrough with screenshots of our payment process, which detailed the whole conversion process from the time of signup until the checkout/payment. Fair enough - they could have checked themselves, but I can still understand why they would insist on this. 2. It took six weeks to get a call back from them. During the call they said that they needed 80k EUR in reserve funds from us, but if we did not have the cash, then "no worries, we'll just capture the first 80k sales before making any payouts". Felt to me like they were only in search of much bigger fish with that much cash lying around. So we went with Stripe instead. The whole process took 20 or so minutes, from signing up, entering company information and uploading company and shareholder documentation to the "you are ready to accept payments" screen. I couldn't believe that was all it took, but it worked, and we have been using them ever since. Edit: Disambiguate which service I applied for that did not work out.
  • berkes 3y ago
    It's been always pretty obvious to me that Adyen is all about those big fishes. They are rather clear in their communication about that too.