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Dumb question, but is there anyway you can contact uninstalling customers to find out why? Could the plugin pop up a comments form asking why people are uninsta
by gadders 3y ago
Dumb question, but is there anyway you can contact uninstalling customers to find out why? Could the plugin pop up a comments form asking why people are uninstalling that gets to you and your colleague?
I think customer feedback would be a good starting point.
- samanamp 3y agoSince your comment, I've started contacting them one by one with a personalized email. I think it takes some time to found out what exactly to write to get them to respond; yet to get any response.
- Nicholas_C 3y agoThis is my suggestion as well. Send surveys and/or personal emails to folks who uninstall and try to find a pattern - it could be a simple tweak or feature add that people want.