> We don’t spend a dime on marketing. > Basically loosing 2-4% of our customers per month. So your answer could be in your question. 2-4% might be normal for

> We don’t spend a dime on marketing. > Basically loosing 2-4% of our customers per month. So your answer could be in your question. 2-4% might be normal for Shopify Apps, I don't know. You probably need to be actively marketing and talking to customers.