LL Bean had the best lifetime return policy but they had to get rid of it. People would get something from a thrift shop, bring it to ll bean and demand a new o

LL Bean had the best lifetime return policy but they had to get rid of it. People would get something from a thrift shop, bring it to ll bean and demand a new one, then resell the new one. Even genuine customers would have 40 year old muck boots they would try to change for a new pair. People treated it as a lifetime shoe, glove, hat subscriptions rather than a satisfaction guarantee.