3 ms·
I had a basic smartphone from Costco (Moto G Play 2021). While perfectly adequate for me, the fingerprint sensor stopped working. Even a factory reset didn't
by MarkusWandel 3y ago
I had a basic smartphone from Costco (Moto G Play 2021). While perfectly adequate for me, the fingerprint sensor stopped working. Even a factory reset didn't restore it. A friend asked "How long since you bought it?" Well since you asked, 364 days. Well then you have one day to take it back.
The lady at the customer service counter couldn't care less what was the issue with the phone, just that the charger and cable were included. Off it went, presumably, to one of their clearance centres, where someone got a half price (or less) smartphone that just turns out to not have a working fingerprint sensor. I wish I could have somehow communicated this - what's wrong with the device and why I returned it - but nobody cared. I then turned around and bought the same phone again, at the same price.
- 93po 3y agoMan if you just return your phone once a year is that free upgrades forever? Assuming the phone costs stay the same as they improve yearly
- bityard 3y agoYou certainly could scam the system to get perpetual free upgrades for all kinds of electronic equipment, and some people do. But thankfully, most of us are more ethical than that.
- 93po 3y agoIt was not a suggestion, but rather an observation inline with the hacker ethos. Also, I think ethics arguments fail somewhat when it comes to "harming" one of the largest companies on the planet operating within an exploitive capitalist framework
- crazygringo 3y agoDid Costco change their return policy? It's now 90 days on cell phones, which is the return policy for most of their items. And that's already far more generous than most retailers with either 30 or 14 days. A year is crazy. I assume it was under warranty though, so Moto would have replaced it?