3 ms·
under warranty? id give a try calling support otherwise buy them an external usb mouse and keyboard
by pestatije 3y ago
under warranty? id give a try calling support
otherwise buy them an external usb mouse and keyboard
- grecy 3y ago> buy them an external usb mouse and keyboard The fact this is a proposed solution on a $2000 machine that is less than a year old makes me feel valid!
- pestatije 3y ago> less than a year old it should have warranty then, no?
- grecy 3y agoYes, but the mouse and trackpad work perfectly in the bios - so it's clearly not a hardware problem. We've been on the phone with support for countless hours to try and make Windows see them, and we're getting nowhere.
- pestatije 3y agowell im sorry to hear that and ive never found myself in that situation...but isnt this point where you ask for a replacement/refund?
- Engineering-MD 3y agoDoesn’t really matter to be honest, it doesn’t work, it’s covered by warranty —> their problem to fix not yours.