3 ms·
Nothing's wrong with asking to try things out. If you're shopping online, though, the answer is no. You're in a different city, maybe a different continent, tre
by taneq 3y ago
Nothing's wrong with asking to try things out. If you're shopping online, though, the answer is no. You're in a different city, maybe a different continent, treating items that you bought online like dressing room try-ons is disingenuous.
'Buying online' = sending a purchase order
= entering a contract to buy the item
= if you receive the item and it is as advertised then the contract is complete.
It's not a 'tHe cUsToMeR iS aLwAsY riGHt" free for all.
- Tijdreiziger 3y agoDutch (maybe EU?) consumer law disagrees with you. A 14-day return policy is mandated by law, for the specific reason that consumers can’t inspect items prior to purchase (as they could in a physical store).
- turtlebits 3y agoIf you're selling items where fit/look/comfort are unknown and you don't have a brick and mortar store- online purchasing and returns is the only way to try things on and is just a cost of doing business. Fortunately markups are very high on fashion items.
- antihero 3y agoYou misunderstand. Online retailers need this behaviour because if people didn't feel that they could return things, it would increase friction to sales that would likely kill the industry. Do you not think online retailers factor this into their analysis?